OUR POLICY
Diabul will gladly exchange or refund items within 30 days of purchase with an original receipt. Items must be in their original state: unwashed, unworn, unaltered, and must have all tickets attached.
Diabul merchandise may be returned or exchanged with original receipt within 30 days after receiving the package. All returned merchandise will be refunded in the original form of payment.
Returned merchandise that was originally paid for by alternate tenders (i.e. Gift Certificates etc.) other than cash, debit or credit card will receive an exchange or refund in the form of an online credit. Cash will not be issued.
To protect our customers from fraudulent activity, Diabul reserves the right to request valid photo ID for the purposes of validating customer information when processing a return or exchange.
For more information, please contact Diabul at 780-399-2360
HOW TO RETURN OR EXCHANGE
Returns or exchanges can be made online.
Online returns and exchanges can be shipped back to us
The following information must to process your return or exchange:
- First and Last Name
- Order Number
- Phone Number
- Email Address (used to place your order)
Please pack and seal your return securely using an insured carrier service. Your shipment must be sent prepaid. We do not accept C.O.D. deliveries.
Send your package to:
1229 Gillespie Crescent NUW, Edmonton AB, T5T 6M6, Canada
Submit Returns or Exchange Request
RETURNS FOR ORDERS PLACED WITH CREDIT CARD Or PAYPAL
For refunds or price adjustments, we only credit the original method of payment used to make the purchase. Please allow up to two billing cycles for the credit to appear on your statement.
For purchases made with an eGift Card, please contact us at [email protected] or 780-399-2360.
Credit Card: Refund will immediately be sent to the issuing bank for processing. Generally, this can take up to 7 days depending on the banking institution.
PayPal: If PayPal balance or bank account was used, the amount will immediately be refunded back to your PayPal account.
RETURNS FOR ORDERS WITH A GIFT RECEIPT
Gift Recipient Return: Receive an exchange or refund for the value paid in the form of an online credit within 30 days of purchase. Cash will not be issued.
Gift Buyer Return: To receive a refund to your original method of payment Gift Buyer must present order confirmation.
FINAL SALE MERCHANDISE
No refunds, credits or exchanges on the following:
- Any sale item included in an additional percentage off promotion
- Custom or Personalized orders